celandic Customer Service Representative | Barcelona, Spain

We are currently hiring Customer Service Representatives to join an international team in Barcelona, Spain. This role focuses on delivering high-quality customer support and ensuring a positive customer experience across multiple communication channels.

This is an excellent opportunity to build your career in customer service while working in a dynamic and multicultural environment.

What You Will Do

• Handle customer inquiries via phone, email, and chat
• Provide accurate and professional customer support
• Assist customers with booking, account, and service-related inquiries
• Escalate complex cases to the appropriate team when required
• Maintain accurate records of customer interactions
• Deliver a high standard of customer service

Requirements

• Icelandic communication skills required (C1 level or above)
• Good English communication skills required (B2 level or above)
• Strong communication and problem-solving skills
• Customer-focused mindset
• Ability to work on-site in Barcelona, Spain
• Previous customer service experience is an advantage but not mandatory

What We Offer

• Competitive salary package
• Paid training and onboarding
• Career development opportunities
• International and multicultural work environment
• Supportive team culture

If you are interested in building your career in customer service in Barcelona, Spain, we would be happy to hear from you.