Icelandic-Speaking Customer Service Representative | Barcelona, Spain

Icelandic-Speaking Customer Service Representative | Barcelona, Spain

We are looking for an Icelandic-speaking Customer Service Representative to join an international team based in Barcelona, Spain.

If you are customer-oriented, enjoy solving problems, and thrive in a multicultural environment, this is an excellent opportunity to develop your career with a global organization.

What You'll Do

• Provide professional customer support via phone and email.
• Assist customers with service-related, payment, and technical inquiries.
• Deliver accurate information while following established procedures.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.
• Collaborate with internal teams to resolve customer requests efficiently.

Requirements

• Native or C2 level Icelandic.
• Advanced English.
• Strong communication and interpersonal skills.
• Good computer skills (MS Office and CRM systems).
• Customer-focused with a proactive, solution-oriented mindset.
• Previous customer service or contact center experience is an advantage.

What We Offer

• Location: Barcelona, Spain
• Schedule: 38.5 hours/week, Monday–Sunday (rotational shifts)
• Working Hours: Between 09:00 and 20:00
• Salary: €22,249 gross/year
• Temporary employment contract
• 27 working days of annual leave
• Comprehensive onboarding and paid training
• Ongoing learning and career development opportunities
• International and multicultural work environment
• Additional employee benefits and wellness programs