Support Professional with English and Italian or Spanish

Support Professional with English and Italian or Spanish

Barcelona, Spain

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Job Description

At Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products.

Impact & Purpose

Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone, the global market leader!

Location: We are looking for a Support Professional with English and Italian or Spanish, based in Barcelona (hybrid – late shift 10:00 to 19:00).

Role Summary

Technical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset.

What You Will Do:

• Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.
• Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.
• Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.
• Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.
• Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.
• Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

What You Bring to the Team:

• Informatic Support technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications.
• At least 4 years of work experience providing technical support for external clients.
• Practical experience with Microsoft Windows operating systems and relevant technologies.
• IP Network knowledge and troubleshooting experience.
• Storage technologies knowledge (JBDO, RAID, SAN, NAS, Cloud) and relational Databases maintenance (Backup, Restore, Shrink, Detach, Attach).
• Experience providing multichannel support, confident in providing support over the phone, chat and web cases.
• Excellent communication skills and fluency in written and verbal, C level Italian or Spanish and English.

How You Will Make a Difference:

• Is confident of own capabilities and believes that persistence and hard work yield results.
• Is open-minded & shares information with others.
• Gives and receives constructive feedback to strive for continuous self-improvement.
• Can constructively handle conflicts and can recover from dissatisfied customer situations.

About the Team:

Milestone Technical Support (MTS) is an international support team that provides excellent Customer / Partner satisfaction. We operate globally, in a fast-paced dynamic environment, united by one common passion – to be the best. xcskxlj With the challenges you will face in this exciting role, there will be plenty of opportunities to grow personally and professionally.

How We Support You:

• Individual development plans aligned with your career goals
• Access to training, learning resources, and certifications
• Flexible working arrangements
• Supportive leadership and regular feedback
• Opportunities for cross-functional and cross-regional collaboration
• Social activities and spaces to connect with colleagues

What We Offer:

• Gym contribution
• Luxury health and dental package
• Life insurance
• Learning and trainings plan

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