End User Support Specialist (level 2)
Malaga (fully on site)
Permanent
35000 - 40000 p/a
The Role
We are partnered with a world class IT services provider based in Spain but working with clients on a global scale. Following a recent promotion they are looking to recruit a level 2 End User Support Specialist to join their team in Malaga to provide support both internally and to clients.
The role operates within a defined support model where Service Desk owns front-line support including intake. Triage and resolution within a defined this role you will own support ticket cases end-to-end as well as maintain endpoint meeting room and workplace technologies across supported offices and locations. You will ensure all support requests are managed correctly and ensure joiner mover leaver (JML) activities are completed in line with processes and to the agreed SLA boundaries.
As well as your regular duties you will also support on projects to improve processes and help to identify opportunities where scripting automation or workflow improvements can enhance the end-user-experience and improve support consistency.
The successful End User Support Specialist will have:
If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first please call Adam on.
Adam
#LI-AL1
Required Experience:
IC
Employment Type : Full-Time
Experience: years
Vacancy: 1
End User Support Specialist • Málaga, Andalucía, Spain
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