Information Technology Support Specialist en Roc360

Roc360 is a global fintech pioneer in the residential real estate investment sector. With 450+ employees across 4 continents and $20B+ in loans originated, we are looking for a motivated IT Specialist based in Spain to support our growing, globally distributed team.

La siguiente información ofrece un resumen de las habilidades, cualidades y cualificaciones necesarias para este puesto.
Responsibilities

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• IT Support & User Operations: Provide Tier 1 & Tier 2 troubleshooting (hardware, software, network) for local and remote global users. Manage onboarding/offboarding, access requests, and maintain Windows/macOS endpoints.
  
• Cloud & SaaS Administration: Assist with operational support in AWS (IAM, EC2, S3), Google Workspace, and Azure AD / Microsoft Entra ID (SSO, MFA, access controls).
  
• Documentation: Create and maintain internal runbooks, user-facing knowledge base articles, and document recurring technical issues.
  

Profile

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• Experience: 1–2 years in IT support, cloud operations, or systems administration.
  
• Remote Support: Proven experience assisting global users via ticketing systems, chat, and video calls.
  
• Technical Knowledge: Solid understanding of Windows and/or macOS environment support.
  
• Skills: Ability to explain technical concepts to non-technical users, strong documentation habits, and a willingness to learn cloud and Linux systems.
  
• Communication: Fluent English is mandatory to support our international team.
  

Skills

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• Familiarity with AWS services, Google Admin Console, or Microsoft Entra ID.
  
• Basic Linux command-line experience (SSH, logs, permissions).
  
• Experience with scripting/automation (PowerShell, Bash, or Python).
  
• Relevant certifications (CompTIA, AWS Cloud Practitioner, Microsoft, or Google).
  

What’s in it for you?

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• Real Career Development: Continuous learning and rapid professional growth within a leading global Fintech.
  
• Competitive Compensation: A highly competitive base salary + performancebased bonuses.
  
• Global Exposure: The unique opportunity to travel to our US headquarters and other international jurisdictions.
  
• Unmatched Culture: Work in a young, diverse, multicultural, and meritocratic environment where your hard work is noticed and rewarded.
  

Ready to fast-track your career? xcskxlj

If you are ready to make a real impact in a global financial market without leaving Madrid, apply today by submitting your CV in English!

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