Operations Agent Part-time

ABOUT US

Indie Campers is a global leader in road trip travel operating one of the largest campervan and RV fleets in the world. We offer thousands of customers the freedom to explore new destinations in fully equipped vehicles combining great customer service with operational excellence.

Our frontline teams are essential to ensuring every customer has a smooth experience and every vehicle is clean safe well-prepared and ready for the road.

THE ROLE
The Operations Agent is a hands-on operational role that combines customer-facing rental service vehicle preparation fleet cleaning and basic sales support.
You will support the full customer journey from preparing and cleaning campervans before departure to conducting check-ins and check-outs assisting customers during their rental and supporting RV sales demonstrations when needed. This role is ideal for someone practical customer-oriented detail-focused and comfortable working in a fast-paced depot environment.

WHAT WILL YOU WORK ON
Customer Service & Rental Operations: conduct check-ins and check-outs provide vehicle briefings support customers during their rental journey and handle service recovery or emergencies with professionalism and empathy.
Fleet Cleaning & Vehicle Preparation: clean vehicle interiors and exteriors prepare campervans with kits bedding essentials and optional extras ensuring every vehicle meets Indie Campers quality hygiene and presentation standards.
Post-Return Inspection & Reporting: inspect returned vehicles for cleanliness missing items damages or operational issues and report them for follow-up.
Sales Demonstrations & Customer Engagement: support RV demos by presenting vehicle features systems and specifications helping customers understand the product and supporting smooth handovers.
Sales Conversion & Lead Support: identify potential sales opportunities support lead follow-up when relevant and assist the RV Sales team with customer information and documentation.
Stock Consumables & Depot Organisation: manage cleaning supplies kits consumables and equipment report shortages or damages and help keep the depot organised and ready for daily operations.
Basic Product & Technical Support: explain basic vehicle systems such as lighting gas water and other RV features troubleshoot simple issues and escalate when needed.

WHO ARE WE LOOKING FOR
Must have:

• Experience in customer service hospitality sales rental cleaning housekeeping warehouse automotive or operations environments.
• Strong communication and customer engagement skills.
• High attention to detail and commitment to hygiene quality and presentation standards.
• Hands-on reliable punctual and solution-oriented mindset.
• Ability to work under pressure in a fast-paced operational environment.
• Ability to understand and explain basic vehicle or RV systems.
• Organised and proactive approach to managing customers tasks and operational priorities.
• Driving License Category B.
• English proficiency.

Nice to have:

• Experience with CRM tools rental systems or digital sales software.
• Local language proficiency such as Spanish where applicable.
• Previous experience in campervan RV automotive tourism or mobility environments.

PHYSICAL AND OPERATIONAL REQUIREMENTS

This role requires physical activity and flexibility in a depot environment. You must be able to stand walk bend kneel stretch and move around the depot for extended periods as well as work inside vehicles and outdoors in different weather conditions.
You should be comfortable lifting and carrying light to moderate items up to 15 kg including kits cleaning equipment consumables hoses and supplies. You will also use cleaning products and chemicals safely following company safety guidelines and training.
The role requires flexibility to work weekends holidays peak-season schedules and adapt to urgent operational needs such as last-minute turnarounds additional cleaning tasks or high-volume customer periods.
You should also be comfortable interacting with customers in different emotional states including excited stressed or confused customers while remaining calm empathetic and professional.

THE INDIE COMMITMENT

• Competitive compensation and commission opportunities.
• Travel benefits and access to the Indie Campers rental fleet.
• Training in customer service sales cleaning standards product knowledge RV systems and operational excellence.
• Career growth across Rental Sales Operations Servicing or other depot roles.
• A dynamic multicultural workplace with a strong team spirit.

Are you Ready to Go Indie

Required Experience:

Unclear Seniority

Employment Type : Part-Time
Experience: years
Vacancy: 1