Rental Service Agent

ABOUT US

Indie Campers is a global leader in road trip travel offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.
As we expand our product offerings we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.

The Rental Service Agent is a dual-focused role:

• Customer Experience Champion for rentals
• Sales Specialist for RV purchase demos and conversions

This position is crucial to ensuring customers leave satisfied whether they are beginning a rental journey or purchasing their future RV.

THE ROLE

The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on customer-centric role combining service product presentation operational execution and follow-up sales rentals and sales this role ensures every vehicle every interaction and every customer moment reflects Indie Campers high standards.

WHAT WILL YOU WORK ON

• Customer Service & Operations: Conduct check-ins/check-outs briefings and provide ongoing rental support. Handle service recovery and emergencies with empathy.
• Sales Demonstrations & Customer Engagement: Prepare and perform RV demos showcasing features specs and customer-specific needs. Ensure smooth handovers and all documentation is in order.
• Sales Conversion & Lead Management: Track leads demos and follow-ups in CRM. Convert rental customers into sales opportunities and support the RV Sales District and City Lead to meet targets.
• Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting gas etc.). Troubleshoot and escalate issues as needed.

WHO ARE WE LOOKING FOR

• Must have: 1-3 years in customer service sales hospitality rental or automotive environments.
• Must have: Strong communication and customer engagement skills.
• Must have: Ability to understand and explain technical RV/vehicle systems.
• Must have: Hands-on adaptable solution-oriented under pressure.
• Proficiency using Nice to have: CRM tools Must have: rental systems or nice to have: digital sales software.
• Must have: Organised detail-focused and proactive in managing leads or customers.
• Must have: Driving License (Category B) required.
• Must have: English and Nice to have: Spanish Proficiency.

PHYSICAL AND OPERATIONAL REQUIREMENTS

• Must Have: Able to stand walk and move around the depot for extended periods throughout the day.
• Must have: Able to lift or carry light to moderate items (1015 kg).
• Must have: Comfortable working outdoors in varying weather conditions.
• Must have: Flexible to work weekends holidays and peak-season schedules.
• Must have: Ability to interact with customers in different emotional states (excited stressed confused) with calmness and professionalism.

THE INDIE COMMITMENT!

• Competitive compensation and commission opportunities.
• Training in sales product knowledge customer service and RV technical systems.
• Career growth across Rental Sales Operations or Servicing.
• Travel benefits and access to the Indie Campers rental fleet.
• Dynamic and multicultural working environment.

Are you Ready to Go Indie

Required Experience:

Unclear Seniority

Employment Type : Full Time
Experience: years
Vacancy: 1