DBM Operations and Process Specialist

Responsibilities

Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud.

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• Own, drive, and maintain the demand management process for the study portfolio
  
• Coordinate demand review meetings and prepare supporting presentations and reporting
  
• Provide recommendations for inventory optimization and stock management activities
  
• Maintain monthly and weekly planning activities, including the creation and management of Jira tickets and production orders
  
• Support the end-to-end lifecycle management of applications and digital devices
  
• Coordinate operational activities related to device provisioning, deployment, maintenance, and retirement
  
• Support monthly cost reporting activities related to hardware, workforce, logistics, and shipment/return costs
  
• Consolidate data from multiple sources and support study-level cost allocation and chargeback processes
  
• Own and maintain operational workflows within Jira and supporting tools
  
• Develop and maintain spreadsheets, formulas, and macros to improve operational efficiency and scalability
  
• Create, maintain, and improve operational documentation and knowledge base content
  
• Support procurement and purchasing activities related to digital device operations and associated services
  
• Own the end-to-end device return process
  

Requirements

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• University degree in a technical field
  
• 7–10 years of experience in IT Operations, Application Management, or a related operational role
  
• Proven ability to work independently and coordinate execution across multiple stakeholders
  
• Advanced expertise in data analysis, reporting, and spreadsheet-based solutions
  
• Strong planning, organizational, prioritization, and multitasking skills
  
• Excellent attention to detail and commitment to quality
  
• Process-oriented mindset with the ability to adapt to changing priorities and environments xcskxlj
  
• Experience supporting mobile application deployment and operational lifecycles
  
• Demonstrated experience working with senior stakeholders in cross-functional and global organizations
  
• Experience providing second- or third-level technical support
  
• Familiarity with Mobile Device Management (MDM) platforms
  
• Understanding of data security, privacy, and compliance requirements within regulated environments
  
• Strong interest in digital health technologies, mobile applications, and wearable devices
  
• Fluent English communication skills, both written and verbal
  

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