Customer Onboarding Specialist Spanish and Italian Market

At Amenitiz were on a mission to simplify hospitality management - empowering over 15000 independent hoteliers to run smarter not harder.

Were more than just another SaaS scale-up. Were revolutionizing one of the worlds oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba Toast Zendesk Delivery Hero Revolut and Loom weve been recognized as a TravelTech Titan and one of Wireds hottest start-ups.

From our Barcelona HQ we turn bold ideas into real impact ownership into innovation and collaboration into results that matter - every single day.

About the role

As a Customer Onboarding Specialist youll be one of the first people our customers interact with after joining Amenitiz. Youll play a key role in helping hoteliers and property owners start their journey with confidence guiding them through our platform and making sure they see real value from day one.

This is a hands-on customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. Youll be supported by a Team Lead and work closely with your team using clear processes and tools while growing your skills in SaaS and customer experience.

Your mission

• Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.
• Train and support hoteliers in a practical and engaging way helping them become autonomous users.
• Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.
• Be a reliable point of contact during onboarding understanding customer needs and helping them find the right solutions.
• Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.
• Share customer feedback and ideas with the team to continuously improve how we onboard new clients.

About you

• You are a native Spanish speaker with outstanding communication skills in English and Italian.
• You have 1 years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.
• You enjoy helping people explaining things clearly and making complex topics easy to understand.
• You are curious proactive and comfortable asking for support and feedback.
• You are empathetic customer-oriented and able to adapt your communication style to different people.
• You are organized reliable and motivated to learn and grow in a team environment.
• You are proficient in Excel; experience with tools such as Stripe Notion and Intercom or Zendesk is a plus.

Our Benefits

• Competitive salary - We recognize your hard work and celebrate your success with exciting performance-based incentives.
• Comprehensive health & wellness coverage - Your physical and mental well-being matter and weve got you covered.
• Stock options - Be a part of our success with real ownership in Amenitiz.
• Get paid whenever you want - No need to wait until the end of the month - access your salary anytime.
• Flexible benefits - Save on meals childcare transportation and training with our tailored remuneration options.
• Grow with us - Join a dynamic fast-growing and international team (35 nationalities) with limitless career opportunities.
• Fuel your curiosity - Well buy you ANY book you want plus weve built an inspiring library to keep your learning on track

Apply now to join our team and be a part of our exciting journey at Amenitiz!

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1