FTC Program Manager, SWA, EU SWA OPS First Mile & Integration

FTC Program Manager, SWA, EU SWA OPS First Mile & Integration

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Stellen-ID: 10427918 | Amazon EU SARL (Spain Branch)
Job summary: Are you interested in creating the future of e‑com shipping? Do you want to be part of a team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical challenges facing not just Amazon, but the entire industry.
Amazon Shipping offers Amazon’s logistics capabilities as a product and service. Its first customers are sellers in the UK, using our delivery network to ship their domestic volume. We are looking for an experienced leader to join the First Mile team. The role requires a self‑starter comfortable supporting large, complex cross‑functional programs, with strong program management, analytical skills, and effective communication.
This is a great opportunity to join an entrepreneurial business growing rapidly. You will be part of the core team managing Amazon Shipping operations across all supply‑chain legs (first mile, middle mile, last mile). You will lead the development of operational products to deliver a world‑class customer experience and design & implement new operating solutions to hit strategic targets (service, growth, cost).
Key responsibilities

Lead operational programs for Amazon Shipping, partnering with AMZL/ATS operations and business teams
Monitor weekly First‑mile qualitative and cost KPIs for reporting in SWA and AMZL WBR
Partner with AMZL/ATS/Commercial and Customer Support teams to improve processes and enhance performance
Own ops readiness documents to define problem statements and conduct impact assessments
Own launch, implementation, and scale‑up before handing over to operations as BAU

Qualifications

Knowledge of Excel at an intermediate level (pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Bachelor's degree (or equivalent) in Business
Customer focus and professional demeanor
Organizational skill and operations mindset
Ability and interest in working in a fast‑paced, rapidly‑changing environment
Strong work ethic focused on exceeding expectations
Experience leading and interacting with cross‑functional teams
Ability to organize and manage multiple tasks simultaneously
Strong presentation skills
Ability to travel within the EU
Fluent in written and spoken English
Proficient with Microsoft Excel
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear, detailed requirement documents

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