Luxury Reservation Consultant ( Arabic Speakers )

Are you enthusiastic about Luxury and Sales We are looking for Heartists to join our team. Our newly established Global Reservation Centre in Barcelona is looking for a passionate hospitality talent to become a fundamental part of our growing team with ambitious goals.

As a Luxury Reservation Consultant you will be a key member of our Global Reservation Centre based in Barcelona offering guests your knowledgeable recommendations as you reserve their rooms and suites for any of our luxury brands hotels located worldwide. You will be sharing your expertise and knowledge for our spectacular world-class locations and properties while having authentic conversations with guests.

What you will be doing

• Responding to guests requests in an unscripted environment where we are known as Heartists (Heart Artist). Everything we do comes from the heart and you have the freedom be creative in your guest conversations
• Having authentic conversations while you book global travel experiences to luxury destinations
• Sharing your knowledge and your passion for hospitality making thoughtful recommendations help your guests choose the right room and package for their needs

Qualifications :

• Education and/or work experience in sales customer service hospitality or tourism industries.
• Experience in luxury travel will be an asset.
• Native level in literary Arabic and fluency in English (C1) is required
• Excellent verbal and written communication and interpersonal skills
• Strong understanding of customer service principles and best practices
• Exceptional multitasking organizational and time management abilities
• Strong sense of responsibility and accountability
• Genuinely curious and eager to self-develop
• Respectful and collaborative within a diverse multicultural environment
• Passionate about travel and hospitality
• Must be currently legally entitled to work full time in Spain

Additional Information :

What is in it for you:

• Private health insurance
• 24 working days of paid holidays per year
• Attractive discounted rates for our iconic properties worldwide
• Daily food allowance
• Incentive plan
• Access to ongoing training and professional development
• Opportunities for career growth
• Diverse inclusive and fun work environment
• Positive and supportive company culture
• Work-Life Balance commitment
• Opportunities to give back to the community and make a positive impact

Location and Availability Requirements:

• Must be currently legally entitled to work full-time in Spain
• 39 working hours/ week
• We offer rotating schedules
• Days off fixed during Weekdays

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

If you want to learn more about us you can check our social media:

LK : Accor GRC Barcelona
IG : GRC Barcelona
TikTok :

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1