Account Manager, SMB

Responsibilities

• Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
• Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk.
• Identify growth opportunities and develop your portfolio by adding new business opportunities.
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
• Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up‑selling and cross‑selling.
• Develop strong relationships with your clients that will shape their business travel programmes.
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
• Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll‑outs are as smooth as possible.
• Effectively prioritise your time in order to maximise impact in key business areas.

Requirements

• Dutch Native speaker and fluent in English (C1)
• Previous work experience within the Benelux market
• Account management or customer success previous experience is required.
• Background within a SaaS or travel‑tech business is highly preferred.
• Outstanding presentation & communication skills and the ability to build deep relationships.
• Great prioritisation and time management skills.
• Result oriented mindset while keeping customer satisfaction as your top priority.
• Great ability to analyse and translate data for your customers.

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