Sales Associate Barcelona

We are seeking a Sales Associate to join our exceptional team at Christian Dior Couture, in our Barcelona Paseo de Gracia boutique.

La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.

As a Dior Ambassador, the Sales Associate is responsible for contributing to the brand’s sales growth within the store, representing the brand’s values, and consistently delivering outstanding customer service.

Job Responsibilities
Sales

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• Achieve sales objectives through the effective use of sales techniques.
  
• Demonstrate strong product expertise, engage clients through the details and stories of our products.
  
• Know the daily objectives and Key Performance Indicators (KPI).
  
• Identify customer expectations and advise them on products as well as add‑on sales.
  
• Provide a retail ceremony to all customers and go the extra mile.
  
• Understand how to handle customer database and clienteling.
  

Management of the Relationship with Clients

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• Ensure a welcoming client‑focused environment, which includes offering best‑in‑class service, in person, over the phone and through electronic communication.
  
• Develop local and international client book with the ability to recruit and develop top clients.
  
• Problem‑solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client.
  

Back‑Office Support

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• Contribute to product reception, quality control before sale, and update the stock after sales, when necessary.
  
• Elaborate and supervise product feedback.
  
• Prepare a delivery and the essential elements for the products’ packaging and wrapping.
  

Requirements

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• Preferred experience of at least 5 years in fashion and luxury boutiques.
  
• Knowledge of the products and the selling techniques.
  
• University education or a Fashion school degree.
  
• Fluent in Catalan, Spanish and English (other languages are a plus).
  
• Office 360 and other basic knowledge of digital software.
  

Soft & Interpersonal Skills

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• Ambition to grow in luxury retail and take upon different challenges and new responsibilities.
  
• Positive and kind attitude.
  
• Team‑working attitude.
  
• Committed, flexible and willing to learn.
  
• Strong drive for business results with a passion for creativity, fashion and the Maison.
  
• Working by objectives and time management skills in a fast‑paced environment.
  
• Strong communication skills, empathy, and agile mindset.
  
• Ability to develop lasting relationships with people through strong communication. xcskxlj
  

Christian Dior Couture is committed to inclusion and diversity in all its forms.

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