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Receptionist (Principe Pio)Livensa Living • madrid, Spain
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Receptionist (Principe Pio)

Receptionist (Principe Pio)

Livensa Living • madrid, Spain
Hace 19 días
Descripción del trabajo

We’re hiring: Receptionist

Temporary position | Start date: As soon as possible


Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Receptionist to join our team and help us create an exceptional experience for our students, residents, and guests.


As the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes.


Key Responsibilities:

  • Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times.
  • Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.
  • Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation.
  • Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.
  • Monitor guest access, key handling, and general building security, reporting any concerns when necessary.
  • Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.
  • Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.
  • Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service.


Requirements:

  • Minimum B2 level in English .
  • Positive, proactive, and organised team player with great communication skills.
  • Strong attention to detail and a genuine passion for customer service.
  • Previous experience in reception, hospitality, or customer service is a plus.


Position Details:

  • Temporary summer role
  • Start date: As soon as possible
  • 40 hours per week, with rotating shifts Monday to Sunday


Interested? We’d love to hear from you!

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Receptionist (Principe Pio) • madrid, Spain

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