Customer Care Agent - German Speaker

MTS Globe Spain

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 12.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Job description

Do you enjoy helping people and want to be a part of unforgettable travel experiences? Our Customer Care team in Palma is growing, and we are looking for proactive individuals who thrive in a dynamic and international environment.

In this role, you will be the first point of contact for our travelers when they need support during their stay in one of our destinations across Spain, providing quick and effective solutions over the phone.

Main responsibilities

• Handling inbound calls from tourists and agencies with a solution-oriented mindset
• Assisting with hotel reservations and service-related queries
• Confirming transfer schedules
• Supporting customers with incidents (lost items, changes, special requests, etc.)
• Managing emergencies with professionalism and empathy
• Providing accurate and helpful information

Requirements

• Minimum experience of one year in a similar position.
• Customer service oriented.
• Fluent English and Spanish, writing and speaking.
• Intermediate level of German. Other languages will be valued.
• Flexible working schedule. Available to work night shifts.
• Office Package knowledge.