Operations Manager – Hotel101 Madrid

Overview

We are looking for a hands-on Operations Manager to lead the successful opening and day-to-day operations of Hotel101 Madrid.

This role is ideal for a professional who embodies warmth and hospitality, and who can bring that unique brand of service to a global audience. The successful candidate must have pre-opening experience with a strong foundation in housekeeping operations.

Responsibilities

• Lead the pre-opening setup of Hotel101 Madrid, ensuring all operational systems, staffing, and standards are in place before launch.
• Oversee daily hotel operations, maintaining the highest standards of cleanliness, efficiency, and guest satisfaction.
• Ensure the distinct Filipino brand of hospitality is felt across all guest touchpoints.
• Recruit, train, and mentor staff, fostering a culture of service excellence, accountability, and teamwork.
• Implement and monitor operational strategies that optimize efficiency and profitability.
• Oversee housekeeping operations directly, ensuring consistent cleanliness and comfort aligned with Hotel101 brand standards.
• Manage budgets, operational costs, and financial performance to meet company targets.
• Collaborate with sales, marketing, and corporate support teams to ensure seamless brand alignment.
• Ensure compliance with Spanish health, safety, and hospitality regulations.
• Champion the integration of Hotel101’s tech-enabled systems to improve guest experience and streamline operations.

Qualifications

Seniority level

Employment type

Job function

Industries

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