Process Specialist, Software and Renewal Platforms

Job Purpose

To provide pre and post sales specialist support across the Sales Floor and within the business unit. Become a 'centre of excellence' for a specific product or technology group.

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Responsibilities

• Ability to focus on specific technology groups/accounts and help drive increases revenue within those areas
• Provision of an outstanding quality service
• Development and regular maintenance of the TD SYNNEX intranet site to ensure an effective first port of call for the Sales Floor
• Develop a high level of product knowledge, technically aware and has the ability to provide complete solutions
• Ability to prioritise and resolve customer care issues
• Communicate product information and pricing, special offers and promotions
• Promote and drive business through TD SYNNEX’s e-commerce tools
• Recognition and appropriate escalation of potential problems
• Collaborate with the Marketing Manager and Business Manager on the creation and validation of marketing materials

Knowledge Skills and Experience

• Highly numerate
• Time management and prioritising skills
• Good communication skills
• Working knowledge of Microsoft Word and Outlook.
• Customer Focus
• Interpersonal Skills
• High attention to detail and accuracy
• A knowledge of product and technology portfolio
• IT industry knowledge - Channel, Vendors, Programmes and Competition would be an advantage
• Experience of SAP R3 and Business Warehouse would be an advantage
• Commercial/product experience in a Technology business is preferable Distribution or vendor experience would be an advantage

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. xcskxlj

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

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