Doctor - Madrid

🆕The Doctor is responsible for the medical assessment, coordination, and oversight of international medical assistance cases. The role operates within a 24/7 coverage organization and ensures continuity of care through shift-based activity. The role is based in Madrid and integrated into a medical team of six doctors.

All medical decisions, case management activities, and communications must be conducted in compliance with internal rules and recommendations, contractual frameworks, and local and global medical governance standards.

📌Key responsibilities

Medical Assessment & Decision-Making

• Assess patients’ medical conditions, determine the need for care, and evaluate the suitability of local medical facilities.
• Make informed decisions regarding hospitalization, treatment, repatriation, and fitness-to-fly.
• Ensure all decisions are evidence-based and compliant with internal medical guidelines and governance frameworks.

Coordination of Medical Assistance

• Act as the medical referent for operational teams to ensure safe, efficient, and compliant case management.
• Maintain daily collaboration with operational teams on complex or high-risk cases, providing real-time medical guidance and decision support.
• Ensure alignment with approved provider networks, operational procedures, and internal tools.

Medical Information & Documentation

• Collect, validate, and document medical information within internal systems and tools.
• Ensure data accuracy, traceability, and compliance with confidentiality and audit requirements.

Patient & Stakeholder Communication

• Provide clear and ethical medical information to patients and families regarding diagnosis, treatment options, and care pathways.
• Maintain consistent communication with providers and internal stakeholders in accordance with corporate standards and governance principles.

Case Monitoring & Escalation

• Ensure continuous follow-up of cases, monitoring clinical evolution and identifying risks.
• Escalate complex cases to Medical Direction or governance bodies as required.
• Contribute to quality assurance, audit, and continuous improvement processes.

Medical & Financial Authorization

• Review and authorize medical expenses related to acute conditions (consultations, diagnostics, hospitalizations).
• Assess pre-existing and chronic conditions to ensure correct application of contractual exclusions and coverage rules.

Medical Transport & Contractual Decisions

• Define and validate medical transport (repatriation, evacuation), including timing and modalities.
• Authorize contractual medical services (e.g. extension of stay, travel modifications) in line with medical justification and internal governance rules.

Cross-functional Medical Support

• Provide medical expertise to operations and other departments to support service delivery and contractual compliance.
• Contribute to consistency across entities by aligning with global medical standards and practices.

Telemedical Advice & Second Opinion

• Deliver remote medical advice to insured clients and coordinate second medical opinion services.
• Ensure compliance with internal processes, clinical standards, and governance frameworks.

✔️ Your profile

• Medical Degree (MD) homologated to work in Spain.
• Currently registered with the Medical Association (Colegio de Médicos).
• 2 years experience in intensivist or emergency medicine is required.
• Previous international medical experience and/or experience in assistance medicine is highly valued.
• Ability to work in a 24/7 shift-based organization
• Language required: Spanish and English fluent, any other language will be highly appreciated.
• Strong organizational, negotiation, and problem-solving skills.
• Excellent communication skills.

🏆What we offer

• Starting date: ASAP.
• Work in an international environment. Office based in Madrid.
• Part-time position.
• Permanent contract.
• Competitive salary based on your experience.
• Hybrid model.
• Access to Training Platform.
• Employee and family discounts club.

Europ Assistance es ahora Redion.

Durante más de 60 años, hemos sido un proveedor global de soluciones de asistencia y seguros, ayudando a personas y empresas en los momentos que realmente importan: en casa, en desplazamiento y durante sus viajes.

Ofrecemos una amplia gama de servicios, desde asistencia sanitaria y en carretera hasta apoyo y soluciones de protección en los viajes, ayudando a las personas a afrontar lo inesperado y vivir con mayor tranquilidad.

Hoy evolucionamos. Redion combina Europ Assistance y Generali Employee Benefits, integrando experiencia en asistencia, seguros y beneficios corporativos para ofrecer soluciones más sólidas y personalizadas, impulsadas por la innovación y una perspectiva global.

Lo que no cambia es quiénes somos y cómo trabajamos.

Seguimos al lado de las personas cada día, con dedicación, fiabilidad y compromiso.

Nuevo nombre, mismo compromiso.

Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un entorno de trabajo inclusivo y accesible.

You live, we CARE.