Receptionist

Overview Who Are We aparto is a UK-based student accommodation and experience provider, delivering incredible experiences across all its communities by investing in its people, facilities, and brand. aparto has two residences in Spain: aparto Barcelona Pallars and aparto Barcelona Cristobal de Moura, and one Flexliving in a hotel building, Aparto Diagonal Suites, which combines flex living and hotel services and will open its doors on January 2026, in Esplugues de Llobregat. aparto focuses on offering the best possible experience by providing safe and fun places to live and work. Responsibilities Together with the General Manager, the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe, welcoming, and efficient environment for our guests. This role requires coordination, administrative skills, and a customer-oriented approach. The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area, remaining available and with a friendly smile to meet the needs of guests. aparto offers a warm, welcoming, and exciting place to live. The Receptionist should enjoy hosting and delivering a great guest experience. * Carry out daily operations: check-in, check-out, phone assistance, email and WhatsApp management, Mews, LiveChat, among others. * Provide customer service and resolve any conflicts that may arise, ensuring the best possible experience in coordination with the cleaning and maintenance departments. * Answer incoming calls and follow up on potential B2C sales. * Manage parcel deliveries. * Handle general communications via Mews. * Support marketing follow-up through booking platforms and aparto’s website together with the General Manager. * Provide prospective guest with useful information about the local area. * Ensure a warm and welcoming environment for guest * Respond to residents’ questions and maintenance issues throughout the stay. * Follow up on complaints together with the General Manager. * Assist in training new receptionists. * Collaborate in internal data audits. * Manage stationery orders. * Participate in executing events coordinated by the Sales & Marketing Manager, along with the General Manager. * Ensure health and safety requirements are met in the workplace. * Use TrustYou to encourage and participate in continuous NPS improvement, executing action plans defined by the General Manager. * Participate and coordinate check-out inventories. Qualifications Minimum Requirements include: * Weekly planning of arrivals and departures. * Daily monitoring of the Mews system. * Preparation of check-in cards and rooms. * Check-out process. * Control of bookings and cancellations in both internal and external systems. * Occupancy reports for housekeeping and maintenance team planning. * Follow-up and support for B2C bookings on the website and external platforms. * Administrative management. * Customer service via emails, calls, and messages on different platforms, including LiveChat. * Collection of B2B booking data. * Participate in organizing and executing events. * Provide information about the residence. * Provide tourist information. * Receive and handle mail and packages. * Control visitor registration. * Report and address security incidents. * Daily review of facilities and coordination with cleaning or maintenance teams as needed. What We Are Looking For * Essential Experience in Hotel Reception or similar roles. * Must be people-oriented and possess a strong vocation for customer service. * Service and quality oriented. * A resourceful person with administrative management skills. * Languages: Spanish, English, and French. Catalan and additional languages will be highly valued. * Knowledge of the Mews PMS system is highly valued but not essential. What We Offer * Stable job in a dynamic and growing company. * Permanent contract * Monday to Sunday schedule with rotating morning and afternoon shifts. (No night shifts). * Annual Salary: €25,000 We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please. #J-18808-Ljbffr