Technical Writer - Medtech Sector - Salesforce Knowledge

Technical Writer - Medtech Sector - Salesforce Knowledge Join to apply for the Technical Writer - Medtech Sector - Salesforce Knowledge role at ERNI Can you imagine contributing to the documentation quality of critical healthcare solutions? 🧪❤️ Join our expert team to work on technical documentation for Digital Care products, contributing to the creation and maintenance of Troubleshooting Guides that support Level 1 assistance for customers and patients. You will apply your knowledge of documentation, system behavior and structured workflows to ensure accuracy and consistency across platforms. At ERNI, you are never just a number. Even if you work on an external project, you will feel part of the team and always supported. How do we make this happen? 🤔 With people. Besides your team and manager, you will have several support figures like a godparent, who will help you with the practical and administrative aspects of daily life during your first 6 months. And the second most important person after you, your mentor, who will guide you through your entire onboarding and career at ERNI. You will have regular 1:1 meetings with them, and recurrently, you will work on your development plan to define your short-, medium-, and long-term goals. We strongly encourage growth and continuous training. Each person has an individual development plan, mentoring, and access to internal technical communities. We aim for you to learn, experiment, and evolve within an environment where teamwork and support from more senior colleagues are key. What you will bring 🤝 * Experience in technical writing or documentation, ideally in laboratory, healthcare or technology environments. * Familiarity with Salesforce and ZenDesk for content creation, management and migration. * Ability to analyze system behavior and validate documentation through reproducible tests. * Strong communication and organizational skills with attention to detail. * Experience collaborating with cross-functional teams to gather information and refine documentation. You will be responsible for updating, restructuring and validating Troubleshooting Guides, creating and organizing new content in Salesforce, migrating materials from ZenDesk, testing documentation in real or simulated environments, coordinating with L2 support and product teams to ensure accuracy, and contributing to continuous improvement initiatives in the documentation process. What if the project ends? 😅 We work on a wide variety of projects, technologies, and sectors, allowing you to keep growing in different environments. If a project ends or you feel ready for a new challenge, we will find another one that aligns with your professional development. We ask you to be available for key meetings. Need to leave for a doctor’s appointment or to pick up your child from school? No problem. We trust you to deliver quality work within your 40-hour workweek. Our model is hybrid. We usually go to the office 2 days a week, either in Barcelona or Madrid depending on your location, but we enjoy seeing each other because the best stories always happen at the office. You will also enjoy: * 🎓 We cover your certifications and reward technical achievements up to €1,400. * 🏥 Private health and travel insurance. * 💯 Full coverage for sick leave. * 🧘♀️ Free emotional, legal, and family support. * 🏋️♀️ Gym discounts plus sports compensation. * 💳 Flexible remuneration: meals, transport, childcare, etc. * 🤝 Referral bonuses up to €6,000 per candidate and €5,000 per client. * 🌴 Twenty three working days of vacation. * 🗣️ Free language courses: English, Spanish, Catalan and German. And the salary? 💸 We will discuss it during the first call. If it is important to you, feel free to ask. Seniority level * Not Applicable Employment type * Other Job function * Marketing, Public Relations, and Writing/Editing * IT Services and IT Consulting Madrid, Community of Madrid, Spain #J-18808-Ljbffr