General Manager

Location: Cancun, Mexico. Property: SHA Mexico Job Purpose: The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness. The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture. The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele. Main Duties & Responsibilities: * Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience. * Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments. * Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness. * Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results. * Oversee financial performance, including budget execution, revenue management, cost control, and KPIs. * Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability. * Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed. * Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality. * Ensure compliance with all legal, safety, health, environmental, and operational standards. * Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value. Job Profile: * Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields. * Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage. * Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role. * Experience with international ultra-luxury brands. * Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions. Languages: * Fluent English and Spanish required. * Additional languages considered an asset. Specific Competencies: * Strategic vision and business orientation. * Think Global, Act Local mindset. * Strong operational leadership and hands-on execution. * Ability to combine strategy and daily operations effectively. * Strong focus on guest experience and personalization. * Ability to influence and manage high-profile stakeholders. * Adaptability to multicultural environments. Technological Skills: * Proficiency in property management systems and operational software. * Advanced knowledge of Microsoft Office or Google Workspace. * Experience in data-driven operational decision-making. Skills Chain of Command: * Proactivity * Analytical skills * Results-oriented * Interdepartmental integrator Competencies based on our values: * Excellence | We strive for excellence in everything we do, making it a habit * Evolution | We are committed to constant improvement and innovation * Honesty | We prioritise honesty and loyalty in everything we do * Caring | We genuinely care for our guests, our team, our planet, and our resources * Happiness | We enjoy the journey,facing challenges with passion and enthusiasm Other Competencies and Skills Required: * Strong business orientation and strategic mindset. * Ability to work in international and multicultural environments. * Excellent interpersonal and communication skills. * Ability to manage multiple priorities simultaneously. * Willingness to travel as needed.