Icelandic Speaking Customer Service Representative - Booking

Description

Job responsibilities:As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service. Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

Icelandic: C2 level and advanced English Excellent communication and inter-personal skills both written and spokenUser friendly PC skills: Office 365, CRM Database, and other internal platforms. A problem-solving and solution-driven mentalityA positive, motivated mindset that will help you deal with some tricky customer problems.Goal-oriented work approachAn open mind to changing priorities and business processes.Affinity with Accommodation platformsExperience within customer service or contact center environments will be valued. Desirable SkillsProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration: Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Offer

Contract:38,5h/week (Monday to Sunday). Salary: 22.249 € gross/yearAvailable shift: 09:00 - 20:00hTemporary Contract.Holidays: 27 working days of holidays/yearBenefitsA multicultural and international working environment Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)Be part of an exciting industry leading department with great opportunities to learn and grow your career 3 weeks of Initial training and continued personal coachingDiversity, Equity & InclusionTP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.