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We're hiring a Senior Software Engineer to build systems that anticipate, automate, and optimize customer interactions at scale. You'll work on high-impact challenges across AI, automation, and distributed systems, directly influencing customer satisfaction, operational efficiency, and retention.
About the company: International travel scale-up building technology to design, price, and sell complex trips at scale through automation and AI
Location: 100% Remote in Spain with flexible schedule
Salary: 55k-70k (according to seniority)
Benefits: Compensation on transportation, food, private health insurance
Key Responsibilities
Build systems that anticipate customer needs and proactively reduce friction
Develop features that surface key travel information such as flights, changes, and add-ons in real time
Design and implement AI-powered chatbots and voicebots for self-service
Automate communication flows related to trip updates, incidents, and disruptions
Apply AI to classify, prioritize, and resolve customer interactions
Collaborate with stakeholders to define problems and drive solutions end-to-end
Ensure system reliability, scalability, and performance across distributed systems
Contribute to scalable architectures across backend, frontend, and AI systems
Leverage AI tools and automation to improve efficiency and workflows
What We're Looking For
4+ years of experience building scalable software systems
Experience with backend and or frontend technologies such as PHP, Node.js, C#, React or similar
Solid understanding of distributed systems and event-driven architectures (EDA)
Experience designing and integrating REST APIs
Product mindset focused on impact, not just delivery
Experience with CI/CD, testing, and clean architecture principles (DDD)
Familiarity with AI/LLMs and automation workflows
Knowledge of observability including logging, monitoring, and tracing
Strong communication skills in cross-functional environments
Nice to have: Experience working across product, data, and AI domains or building customer-facing systems at scale
Ready to take the next step? xcskxlj
Work on real, complex systems, have ownership from day one, and help shape how customer experience evolves through technology, data, and AI.
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