Stylist

A Chloe STYLIST is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.

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He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A Chloe STYLIST is:
1. A Client Relationship Owner

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• Delivers exceptional Customer Service and Takes pride in Developing long-term relationships.
  
• Is aware of CRM targets and actively engages in all actions to reach them.
  
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
  
• Consistently captures client data and takes notes of all qualitative information.
  
• Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.
  

2. An Omnichannel Business Partner

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• Has at heart to offer excellent customer service and delivers strong business performance.
  
• Uses all omnichannel services available to grow sales.
  
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them.
  
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO.
  
• Consistently works to achieve given sales, KPIs and CRM targets.
  
• Is aware of local trading environment and competitors' activities.
  

3. An Operations Excellence Supporter

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• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
  
• Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time.
  
• Implements all guidelines related to store and BOH Management and participates in inventories.
  
• Supports after sales clients and follows up to ensure impeccable after sales service.
  
• Complies with established Richemont policies and standards. xcskxlj
  

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.

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