Back Office Scheduling and CAE - ZwickRoell Spain

About ZwickRoell in Spain

If you enjoy organizing, coordinating, and making sure everything runs smoothly, this role is for you.
At ZwickRoell, a global leader in material testing solutions, we are looking for an Administrative Coordinator for Service Planning and Compliance (CAE/PRL) to support our Technical Service Department (SAT).
Your role will be key in technician scheduling, CAE/PRL documentation, and administrative support, ensuring that customer services are delivered efficiently and without issues.

Your responsibilities

Service Planning and Coordination

• Plan and coordinate service orders and close technicians’ schedules.
• Communicate with customers regarding service visits, dates, and routes.
• Organize and track shipments of tools and equipment for service interventions.

Documentation Management (PRL / CAE)

• Prepare and manage Health & Safety and CAE documentation required for access to customer facilities.
• Work with CAE platforms such as e-coordina, CTAIMA, Gestiona, or similar systems.
• Ensure compliance with customer and legal requirements before on-site service activities.

Administrative Support to Technical Service

• Prepare service intervention reports (activities, incidents, and results).
• Register and monitor time spent on each service activity.
• Manage document filing, internal coordination, and support in meetings.
• Track equipment warranties and recalibration deadlines, coordinating with factory and suppliers.
• Prepare spareparts quotations and orders, managing lead times and deliveries.

What we’re looking for

• Proven experience in CAE management (mandatory).
• Professional level of Spanish (spoken and written).
• English level minimum B2 (communication with headquarters and international partners).
• Strong skills in office tools, CRM systems, and CAE platforms.
• High organizational skills, attention to detail, and ability to solve issues.
• Team-oriented mindset and strong communication skills.
• Own vehicle required (location with limited public transport access).

Location: Sant Cugat del Vallès, Barcelona, Spain (on-site)
Contract: Permanent
Working time: Full-time, flexible schedule
Own vehicle: Required

What we offer

• Stable position in a growing international company.
• Permanent contract.
• Full-time position with flexible working hours: Monday to Thursday: start between 8 – 9 , finish between 17 –18. Friday: intensive 6-hour workday.
• Ongoing training in tools, applications, and internal processes.
• Salary according to experience and collective agreement, with annual review.
• Friendly working environment within a small, close-knit team.
• Free on-site company parking.
• Health insurance.
• Retirement pension plan.