Mission : assist the store manager in the commercial development of the store, respect for brand image and customer experience within the store.
Main activities :
Develop the store sales turnover :
- Implement TOD'S sales policy within the store
- Setting of sales objectives and periodic analysis of the results achieved
- Implementation of the selling ceremony in accordance with the Brand guidelines
- Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
- Set up CRM actions in order to develop the customer database
- Coordinate Trade marketing events
- Analyze sales reports and customer feedback
- Propose action plans in order to exceed the set objectives and increase sales turnover
- Check invoicing and compliance with in the collection procedures
- Ensure good stock management : control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis
Team management :
Participate in the organization of the activity of the store : planning, determine collective and individual actionsSupport and organize communication to store staff : lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvementParticipate in the integration of new employees : training in processes and procedures, various trainings, etc.Contribute to the motivation of the sales team : evaluate its employees and ensure the follow-up of development actionsEnsure brand image :
Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policyEnsure compliance with customer service guidelines : post-sales service management, customer requests, etc. Ensure compliance with operating rules and procedures within the storeProfile : Experience
3 / 4 years store experience2 years minimum team management experienceSpecific skills
ManagementLuxury sales and hospitality techniquesAptitudes
Result orientation (mastery of different KPIs)Client orientedOrganization, responsiveness and adaptabilityWritten and oral communicationKnowledge / sensibility of the world of luxury and fashion, and in particular of shoesFluent Spanish and English