Pension Specialist

About REVEL

Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.
A few years ago, we created REVEL with the ambition of making car ownership a better experience for the millions of individuals who own a vehicle. To achieve this, we are focused on building the best Private Leasing (Renting) solution, with an exceptional onboarding journey and customer experience, fully supported by technology. We curate a highly relevant selection of vehicles and offer them in an all‑inclusive package, so that our customers can enjoy car ownership in the most convenient way. We are a company experiencing very rapid growth, where professional and personal development opportunities are significant.

Role description
As a Debt and Asset Recovery Specialist, you will play a key role in the operational management of the delinquent portfolio within the Collections & Recovery area at REVEL. You will work in close coordination with various teams and functions to ensure effective and efficient collection management. Your responsibility will be to manage and resolve each assigned account/customer, ensuring closure in line with established procedures and defined quality standards, closely monitoring each case to guarantee a proper resolution. This is a full‑time position based on a hybrid working model from our offices in Madrid/Barcelona.

Key responsibilities

Operational management and individual productivity:

Manage assigned requests and tasks, ensuring compliance with productivity and quality targets defined for the role. Accurately log all activities performed and contribute to the achievement of the team’s operational objectives, including incident management and handling of customer complaints in order to unblock delinquent situations.

Compliance with operational metrics and individual KPIs:

Ensure adherence to KPIs associated with day‑to‑day activities (recovery rate, resolution times, quality and SLA compliance) making proper use of the productivity and tracking tools available.

Contribution to operational projects and continuous improvement:

Actively participate in operational initiatives, internal projects and improvement actions impacting Collections & Recovery, providing feedback from daily operations and contributing to the identification of opportunities for process optimization and automation of repetitive tasks.

Execution and application of operational processes:

Apply the processes and procedures defined for the execution of the current Collections Strategy.

Support in the execution of the Collections Strategy during change initiatives:

Collaborate in the correct implementation of operational changes, digital transformation projects and new tools, ensuring their proper adoption in day‑to‑day operations and reporting any incidents or impacts on the customer experience.

Role requirements
Experience:

Previous experience in Collections, Customer Service, or Customer Experience roles focused on retail customers, with a strong emphasis on resolving billing and payment issues.

Operational profile:

Strong execution‑driven profile, focused on quality of case handling, with the ability to identify and propose improvements that optimize customer processes, working closely with different operational teams within REVEL.

Education:

University degree, diploma, or vocational training strongly preferred.

Languages:

Spanish – bilingual/native (mandatory); Italian – bilingual/native (mandatory); English – advanced (C2) (preferred).

Why join REVEL?
REVEL is currently one of the fastest‑growing companies in Spain, with an exponential increase in our customer base. We provide the ideal environment to generate real impact: a strong collective drive to offer the best possible product to our customers, combined with a high level of individual ownership in each person’s area of responsibility.

Now is a great moment to join REVEL:

We are seeing strong demand and a rapidly multiplying customer base: we offer a product that clearly delivers value.

Our processes are evolving very quickly: you will have the opportunity to design and improve processes—this will, in fact, be part of your responsibilities.

Our teams are growing and our business areas are becoming more clearly defined: you will have the chance to play a meaningful role within your team and across REVEL as an organization.

We are backed by investors who believe in our vision and support us financially and strategically in achieving our goals: we are well beyond the “four people in a garage” stage.

Join a team of more than 200 people who are transforming the private leasing (renting) sector in Spain—and soon beyond.

What we offer
Private health insurance (Cigna).
Free access to the Wellhub (Gympass) gym network.
Payflow card for savings on restaurants and transport.
Your birthday off.
An agile environment where your opinion matters and is translated into action.
Strong opportunities for growth and development within the company—your ambition sets the limits.
If you wish, you will have access to a discount on a REVEL car, so you can also enjoy the best way of having a car at a special price.

We still have a long way to go to deliver the best car ownership experience in the world. xcskxlj If you would like to take on this challenge with us, please apply for this position via LinkedIn.