Swedish customer support representative, Barcelona!

Job Openings: Swedish Customer Support Representative, Barcelona!

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About the Job: Swedish Customer Support Representative, Barcelona!

Are you passionate about delivering top-notch customer service?

We're looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.

What You’ll Do:

1. 
   
2. Assist Customers: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
   
3. Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
   
4. Stay Updated: Keep your knowledge current on our products and services tailored to individual customer needs.
   
5. Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.
   
6. Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
   
7. Administrative Tasks: Manage holiday, sickness, and overtime records while participating in regular team meetings.
   

What We’re Looking For:

1. 
   
2. Language Skills: C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2).
   
3. Experience: At least 1 year of customer service experience, preferably in technical support.
   
4. Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.
   
5. Customer Focus: Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.
   
6. Problem-Solving: Ability to take ownership of customer calls, progressing them to resolution or escalating when needed.
   

What We Offer:

1. 
   
2. Competitive Salary: Excellent remuneration package based on experience and performance.
   
3. Work Hours: Monday to Friday, 09:00 AM - 06:00 PM.
   
4. Dynamic Environment: Join a creative team with a positive and friendly atmosphere.
   
5. Paid Leave: Enjoy 23 working days of paid annual leave.
   
6. Career Development: Access to guidance and tools to help you reach your full potential. xcskxlj
   

If you're ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey!

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