Overview
Are you a natural-born communicator with a passion for sales excellence? Do you thrive in a fast-paced, multicultural environment where your coaching directly impacts the bottom line?
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At TP, we deliver world-class customer experiences for some of the biggest brands on the planet. We are looking for a dynamic Sales Trainer to join our team in Spain. In this role, you will be responsible for molding our sales representatives into high-performing consultants, ensuring they have the tools, the talk track, and the confidence to turn every interaction into an opportunity.
Responsibilities
- End-to-End Onboarding: Deliver comprehensive initial training for new hires, covering product knowledge, sales psychology, and internal systems
- Skill Enhancement: Identify performance gaps through call monitoring and data analysis, then design and execute targeted "up-skilling" workshops
- The Sales Playbook: Implement and refine sales methodologies (Consultative Selling, Objection Handling, Closing) to drive conversion rates
- Real-time Coaching: Conduct side-by-side coaching sessions and "Deal Clinics" on the sales floor to provide immediate, actionable feedback
- Liaison & Collaboration: Partner with Quality Analysts and Operations Managers to ensure training alignment with client KPIs and business goals
- Reporting: Track and report on training outcomes and performance metrics
Requirements
- Training/Marketing degree or equivalent practical experience
- Native/C2 level of English (any other language at an advanced level will be a plus)
- Proven experience as a Sales Trainer or a top-performing Sales Representative looking to move into coaching
- Tech-Savvy: Familiarity with CRM tools (Salesforce/HubSpot) and Sales Engagement platforms
- Dynamic Presentation Skills: Ability to engage a room (physically or virtually) and simplify complex sales concepts
- Data-Driven Mindset: Ability to analyze sales metrics and translate them into a training action plan
- Cultural Fit: You are comfortable working in a diverse, international environment and can adapt your coaching style to different personalities
Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
- Emotional Intelligence: Understanding and managing one\'s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
- AI Proficiency: Understanding and leveraging Artificial Intelligence concepts, including machine learning, data analysis, and automation
- Data Literacy: Reading, interpreting, and analyzing data, enabling informed decision-making based on digital information
Benefits
- Full time position (39h per week, Monday to Friday)
- Salary: 26.000€ gross/year + up to 5.200€ gross/year in bonus
- Long Term Contract
- A permanent presence of coaches who will facilitate your personal and professional development
- Established career path to grow within the project
- Continuous training and certifications within Google products
- Bi-weekly, monthly or quarterly contests
- Employment with the world\'s largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
- Office location surrounded by the sea (World Trade Center, Barcelona, Spain)
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. xcskxlj We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
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