Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)

Overview

Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)

No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.

Capitole Madrid, Community of Madrid, Spain

Are you ready to take on a strategic role for one of our key clients? This position leads a high-impact transformation, guiding the evolution of services from Time & Material (T&M) to managed services and fixed-price projects. This is a unique opportunity to combine strategic vision, client leadership, and operational excellence, while driving value and innovation for a major client in a highly international environment.

What you’ll do

• Build strong and lasting relationships as a trusted partner for a key client.
• Design, implement, and optimize managed services and fixed-price project models.
• Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery.
• Proactively manage risks and dependencies, anticipating challenges before they impact the business.
• Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement.
• Identify opportunities to add value through upselling and cross-selling.
• Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders.
• Provide progress reports and strategic insights to clients and internal leadership.

What you bring

• Proven experience in Service Management, ideally driving transitions from T&M to managed services.
• Strong commercial acumen and negotiation skills in international corporate environments.
• Solid knowledge of IT/OT technologies and service delivery models.
• Experience managing SLAs, KPIs, risks, and complex projects.
• Ability to lead teams and influence multiple stakeholders effectively.
• Fluent in English and Spanish (C1), comfortable in multicultural environments.
• Results-driven, proactive mindset with high adaptability.

Nice to have:

• Background in digital transformation or large-scale projects.
• Familiarity with project management and reporting tools (PowerBI, SAP, etc.).
• Hands-on understanding of automation and service innovation.

This role is about transforming how we deliver value for a key client. If you’re passionate about innovation, risk control, and building long-term partnerships, we want to meet you!

Why you’ll love working with us

• Monthly team follow-ups for continuous feedback.
• Teleworking and flexible working hours.
• Private medical insurance fully covered.
• Flexible remuneration (restaurant tickets, transport, childcare).
• Andjoy (Gymforless) & employee discounts (Club Capitole).
• Team buildings every 2 months, including summer party and Christmas dinner.
• Sponsored football team & active technological communities to share knowledge. xcskxlj

See what people are saying about us: Glassdoor

Note: This description retains the core responsibilities and qualifications for the role while removing unrelated postings and duplications found in the original copy.

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