Customer Service Representative with Italian & English (Part-Time)

Customer Service Representative with Italian & English (Part-Time Afternoon)

New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

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What's your Mission?

• Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally.
• Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
• Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
• Product expertise: Develop a deep understanding of our client's products and services.
• Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
• Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.

Requirements

• Fluency in Italian: Demonstrated by exceptional grammar and spelling.
• Advanced English Proficiency: Excellent written and spoken English communication.
• Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
• Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
• Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
• Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.

Benefits

• Start Date: November 2025
• Hours: 25 hours/week
• Work Schedule: Rotative schedule from Monday to Sunday between 9:00 am & 8:00 pm.
• Salary: €11,595.34 gross per year
• Holidays: 24 working holidays (pro-rata)
• Work Model: Hybrid (6 days per month at the office)
• Training: 8 days of office-based training from Monday to Friday from 10:00 am to 7:00 pm
• Office Location: Barcelona (La Sagrera)

Additional Perks

• Career Growth: Ongoing training and development
• Well-being Support: Confidential counselling and resources
• Perks & Discounts: Exclusive offers and rewards. xcskxlj
• Health Benefits: Discounted health insurance.

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