Deskside Support Technician

“Developing Talent, Managing Risk | Experience in Internal Audit, HR & Tech Recruitment | Driven by People & Process Excellence”

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Skill Set: Deskside Support Technician

Position: Backfill

Contract: B2B/Freelance

Key Responsibilities:

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• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
  
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
  
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
  
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
  
• Administered approved software installations, updates, and security patching in coordination with IT policies.
  
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
  
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
  
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
  
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
  
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
  
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
  
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. xcskxlj
  
• Followed ITIL practices for incident, problem, and service request management in corporate environments.
  

Seniority level

• 
  
• Associate
  

Employment type

• 
  
• Contract
  

Job function

• 
  
• Information Technology
  

Industries

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• Staffing and Recruiting
  

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