Hotel Director

Overview

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company-based targets and KPI’s. The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day-to-day operation and performance of all of the departments within Hotel Operations. Location : Madrid, Community of Madrid, Spain.

Responsibilities

Oversee the day-to-day operation and performance of all departments within Hotel Operations onboard the vessel.

Drive and maximize positive results on company-based targets and KPI’s.

Coordinate activities across Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and other onboard revenue-generating areas.

Qualifications

Note : Replacing strong formatting with plain text where needed. Minimum of five years’ experience as a senior leader in a luxury (4 / 5

• ) hotel or cruise industry environment.

Exceptional communication, problem solving, decision making and interpersonal skills.

Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.

Knowledge of the principles and processes involved in business and organizational planning, coordination and execution, including strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods.

Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.

Knowledge of policies and practices involved in the human resources function.

Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or on-the-job progressive experience equivalent.

Intermediate computer software skills required.

Seniority level

Director

Employment type

Contract

Job function

Business Development, Distribution, and Administrative

Industries

Hospitality and Hotels and Motels

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