Customer Care Represantative (m / f / d)

Overview

Overview

Join to apply for the Customer Care Represantative (m / f / d) role at KARL STORZ .

Karl Storz Iberia is currently searching for a Customer Representative, based in Madrid. The main purpose is to manage day-to-day Customer Care activities, ensuring a high level of service for both internal and external stakeholders.

Mision : To manage day-to-day Customer Care activities, ensuring a high level of service for both internal and external stakeholders.

Responsibilities

• Accurately and promptly process all incoming customer orders.
• Handle and resolve customer inquiries related to orders, stock availability, deliveries, invoices, product information, repair / exchange processes, quotations, etc.
• Manage customer complaints from receipt to resolution, following internal procedures. Escalate product-related complaints to the appropriate department.
• Coordinate with the warehouse and purchasing departments to manage deliveries, returns, and stock movements.
• Serve as the primary contact person for designated key accounts.
• Maintain ongoing communication with the sales team regarding quotations, orders, product inquiries, and general customer feedback.
• Process daily invoicing activities.
• Execute billing corrections and customer returns in accordance with company policies and timelines.
• Handle repair and exchange orders.
• Participate in ad hoc projects and initiatives as required.

Qualifications

Benefits

Details

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