BPO Seller Operations Lead

Shape the Future of Digital Commerce with Your Visionary Expertise

About Miravia :

Miravia is an innovative e-commerce platform, part of Alibaba Group , that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.

Your Role : We are looking for a BPO Seller Operations Lead to manage and improve performance across our external partner teams. You will monitor key metrics, agent productivity, and streamline SOPs to ensure efficient operations.

Key Responsibilities :

• Lead seller operations BPO partners, including : monitor operations & agent key metrics performance and productivities, streamline SOPs and support on potential issues.
• Be an expert in using data to monitor and analyze BPOs performance. Create dashboards / reports using SQL.
• Explore operational opportunities and define action plan to execute.
• Collaborate with internal teams to adjust and deploy new programs and tools at BPO align with platform business objectives.
• Manage the relationship with BPOs supporting seller recruiting, onboarding or Incubation. Drive alignment between stakeholders and act as main point of contact.

Application Process :

Ready to embark on this journey with us? Please send your CV in English!

Please note this role requires to work 100% from the office. Our offices are very centric tough : Metro Station Avenida de América (Madrid).

Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.

Join Miravia, and let's shape the e-commerce landscape together!