Associate Director Business Partner Customer to Invoice

Job Description Summary

#LI-Hybrid

Primary Location : Barcelona, Spain

Other Locations : Prague, Czech Republic

Relocation Support : Novartis is unable to offer relocation support : please only apply if accessible.

Step into a strategic leadership role where your expertise will shape the future of finance and customer-to-invoice processes at Novartis. As Associate Director Business Partner Customer to Invoice, you’ll be the driving force behind global technology roadmaps, process innovation, and transformation programs that directly impact business continuity and operational excellence. Collaborating with senior stakeholders and cross-functional teams, you’ll champion automation, standardization, and governance while ensuring seamless delivery of high‑impact solutions. This is your opportunity to influence global strategy, lead change, and make a meaningful difference in a dynamic, purpose‑driven organization.

Job Description

What you’ll bring to the role :

• Lead Change Advisory Boards for Customer-to-Invoice (C2I) processes to drive transformation and governance.
• Support global product owners in establishing governance and streamlining end‑to‑end C2I processes.
• Conduct regional risk assessments and ensure visibility of IT initiatives across all regions.
• Develop and maintain global technology roadmaps, managing lifecycle and upgrades of tools and applications.
• Co‑own delivery of transformation programs enabled by technology, ensuring measurable business outcomes.
• Manage stakeholder relationships and align activities across functions and regions.
• Ensure operational stability while driving continuous improvement through automation and simplification.
• Oversee demand management, service reviews, escalations, and timely delivery of enhancements.
• Collaborate across IT and business teams to control dependencies and support CORE design processes.
• Act as escalation point, promoting alignment and resolution of issues and risks across stakeholders.

Essential Requirements

Desirable Requirements

Skills Desired

Why Novartis

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

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Commitment to Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

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