Loyalty Manager

We’re hiring : Loyalty Manager in Madrid, Spain.

At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you, apply now and be part of our extraordinary voyage!

OUR VISION : To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime.

OUR MISSION : Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation.

4 CORE VALUES :

A : We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity.

Q : We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge.

U : We believe in UNITY, and prioritize effective teamwork.

A : We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature.

Sounds great – what’s the role in a nutshell?

Aqua Expeditions is seeking a dynamic Loyalty Manager to lead the Trade Loyalty and Guest Loyalty Programs. This newly created position will be instrumental in driving repeat sales and fostering long-term relationships with both our trade partners and guests. The Loyalty Manager will oversee all aspects of the programs, including project enhancements with technical partners, creating and implementing engagement strategies, and ensuring seamless coordination between various teams. The successful candidate will work to enhance both programs with the goal of maximizing performance, increasing engagement, and optimizing sales.

KEY RESPONSIBILITIES :

1) Trade Loyalty Program Management :

• Manage and oversee the Trade Loyalty Program, ensuring efficient partner support, rewards management, and platform enhancements in collaboration with the Sales, Inside Sales, Reservations, CRM and technical teams.
• Develop and execute engagement strategies to boost trade partner registration, activation, and performance, driving repeat sales and loyalty.
• Provide actionable insights to the Sales Team to drive partner engagement and increase sales, identifying opportunities to expand and optimize the program.
• Track and analyze KPIs, budget, and costs, ensuring monthly performance reports are delivered to the Executive Committee.
• Collaborate with technical partners to implement enhancements to the Trade Loyalty program, ensuring it evolves to meet the needs of partners and drives higher engagement.

2) Guest Loyalty Program Management :

3) Customer and Client Engagement and Insights :

4) Global Benefits Management :

REQUIREMENTS :

PREFERRED QUALIFICATIONS :

ADDITIONAL INFORMATION :

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