White Goods Aftersales Expert

Overview White Goods Aftersales Expert – Aftersales Service Manager Role

We are seeking a seasoned professional to oversee the aftersales services for white goods products. The ideal candidate will have expertise in managing aftersales channels, ensuring customer satisfaction, and driving business growth.

Responsibilities Oversight of aftersales experience, repair, and maintenance services, as well as customer satisfaction.

Development and implementation of aftersales strategies that align with company objectives and enhance customer satisfaction.

Analysis of aftersales market trends, benchmarking, and customer feedback to identify areas for improvement in aftersales services.

Management of customer service teams to ensure timely resolution of customer issues.

Relationship management with authorized repair centers, ensuring they meet quality and efficiency standards.

Requirements Bachelor\'s degree in Business Administration, Engineering, or a related field.

Minimum 5 years of experience in aftersales service channel management or operations.

Strong knowledge of washing machines, refrigerators, and air conditioning systems.

Proven leadership and team management skills.

Excellent problem-solving and decision-making abilities.

Working Conditions This role may require occasional travel to repair centers, customer locations, or industry events. The position typically operates in an office environment with some time spent in the field.

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