Collection Specialist

Collection Specialist – Amcor

Position : Collection Specialist within the BG Finance & IT Controlling function of Amcor Flexibles EMEA, focusing on cash collection of customer debts.

Location

Portugal, Spain, Czech Republic or Poland (selected sites only).

Job Overview

Cash collection of customer debts on time. The role drives cash flow improvement, reduces DSO, bad‑debt write‑offs and overdue levels.

Key Responsibilities

• Daily follow‑up of late payments.
• Identify and address payment profile issues, proactively improving on‑time payment.
• Active contact with customers regarding outstanding amounts, aiming for a minimum of 15 contacts per day.
• Collaborate with credit specialists, sales, customer service, and finance teams.
• Maintain the FSCM database and distribute statements & dunning letters according to the collection strategy.
• Pre‑due calling to resolve administrative issues before due dates.
• Resolve disputed invoices, collect root‑cause data and support rectification.
• Track and report claims / disputes with customer, sales and quality departments to reduce payment delays.
• Update CSI and develop customer intelligence.
• Provide early‑warning signals, on‑time reporting of payment problems and behavioural changes.
• Accurately administer customer accounts, claims, disputes, agreements and contact data.
• Report key reasons for non‑payment and escalate issues to the Collection Manager and Credit Managers.
• Report payment‑term discrepancies and top‑20 customers per site.
• Follow up on urgent actions for blocked accounts.

Major Challenges & Complexities

Qualifications & Requirements

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across various material categories for nutrition, health, beauty and wellness. Supported by a commitment to safety and sustainability, Amcor operates in over 400 locations worldwide.

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