Customer Success

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Your next challenge

We are looking for an Customer Success to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our Enterprise accounts, maximize their satisfaction and retain them.

This role is initially to cover a maternity leave, with the possibility of being reviewed for a permanent position depending on team availability and performance.

What you'll be doing :

Lead the relationship with our SMEs customers as soon as they decide to join Pluxee and Cobee by Pluxee, becoming the go-to-person for them

Bring our HR partner's experience to the next level, by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement

Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.)

Consistently provide feedback to Product on client's needs.

Proactively seek ways to improve processes not only within Customer Success, but also in those that involve other areas (e.g., Sales, Product, Customer Experience, etc.).

Identify Customer Success Qualified Leads (CSQLs)

Collaborate with the sales team to maximize sales opportunities.

Provide account specific operational and technical support for different levels of accounts via email and phone.

Refer issues to the technical team.

Education Requirements :

Bachelor’s degree in Business Administration, Marketing, or a related field.

Work Experience Requirements :

2-3 years of Customer Success or Key Account Management experience with a strong focus on cross selling.

Other Requirements :

Demonstrated experience in dealing with a large amount of accounts.

You have proven experience working for a successful startup or scale-up SaaS : Fintech, HRTech, etc.

Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory).

Languages :

Fluent in both English and Spanish (mandatory)

Competencies :

A person with a genuine commitment to customer success and satisfaction.

You have the ability to convey complex information clearly and concisely to customers.

An active listener and you understand customer needs and concerns effectively.

An analytical thinker with the capability to identify and address issues that may arise during onboarding.

Someone with flexibility to adapt to changing customer needs and evolving product features.

Someone with the ability to thrive in a dynamic and fast-paced environment.

You can quickly acquire a comprehensive understanding of the features, functionalities, and technical aspects of Cobee by Pluxee's products with ease.

Someone with organizational skills to manage multiple customer onboarding projects simultaneously.

Someone who excels at time management and prioritization to ensure onboarding processes are completed efficiently and on time.

To get this challenge

Video call or face to face with Recruiter / HRBP

Video call or face to face with CS Lead

Video call or face to face with CS Manager

Your team

Customer Success Team

Your location

Madrid, Spain.

☀️ Happy at work

1) A meaningful job : Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

2) A great culture : People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!

3) An empowering environment : Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.