Multilingual Service Desk Engineer

Job Description

We are looking for a motivated and service-oriented Service Desk Engineer to join our multilingual team based in Barcelona, acting as the first point of contact for IT support and supporting a diverse community of users across Europe. In this role, you will help ensure the smooth day-to-day operation of our laboratories, offices, and VIP users across more than 500 sites.

Working in a collaborative and international environment, you will play a key role in delivering high-quality support and maintaining a positive user experience. You will also contribute to continuous improvement by sharing knowledge, identifying recurring issues, and supporting the development of internal processes and documentation.

Key Responsibilities:
• Provide first-line IT support to end users across Europe, ensuring timely and effective resolution of issues.
• Troubleshoot and resolve technical problems related to Microsoft 365 applications and Windows 10/11 environments.
• Support identity and access management processes, including user account and permission management.
• Assist with printing services, patching activities, and basic application triage and routing.
• Log, categorise, and track incidents using ticketing systems.
• Escalate more complex issues to second-line support teams where necessary.
• Contribute to knowledge base and documentation improvements.
• Identify recurring issues and propose workarounds or long-term solutions.

Qualifications

We are looking for candidates who are passionate about IT and bring at least 3 years of experience in a Service Desk or IT support environment. You should have solid troubleshooting skills, particularly in Windows systems and Microsoft 365, and be committed to delivering an excellent and inclusive user experience.

Strong communication skills in English, French, and Spanish are essential, along with a customer-focused mindset and a proactive, “can-do” attitude. You should feel comfortable working in a fast-paced international environment and be motivated to learn and grow.

We welcome applicants from all backgrounds and value diversity of thought and experience. A secondary school diploma is required, while familiarity with technologies such as Active Directory, Azure, or ITIL practices would be an advantage.

What we offer?

What We Offer

• Competitive salary package, including bonus and benefits.
• Extensive training and development opportunities to support your growth.
• Hybrid working setup in the office in Barcelona, as part of a multicultural and international team.
• Exposure across regions within a fast-growing organisation.
• Dynamic and supportive working environment, where collaboration, continuous learning, and personal development are encouraged.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page:

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to ca. 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.