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Operations Representative - Dutch German or French speaking

Operations Representative - Dutch German or French speaking

Cigna HealthcarePozuelo De Alarcón, Comunidad de Madrid, España
Hace 8 días
Descripción del trabajo

Operations Representative - Dutch German or French speaking

Join to apply for the Operations Representative - Dutch German or French speaking role at Cigna Healthcare

Overview

Cigna healthcare is a global health service company serving more than 180 million customers and patients worldwide. We deliver quality health care through choice, predictability, affordability and integrated capabilities that advance whole person health. Our mission is to help customers improve their health, well-being and sense of security by providing access to care.

We foster growth and meaningful work within a positive, inclusive culture that prioritizes colleagues. We champion teamwork and empower our people with cutting-edge technology to drive efficiency and impact.

Your Job

  • For this Operational Representative (OR) role, we are expanding the Life & Protection Solutions team. Your responsibilities include processing incoming insurance claims (travel, temporary working incapacity), being the first point of contact for clients, insurance policyholders, and managing reporting data to internal and external parties.
  • ORs are supported by the people manager, technical experts and fellow team members.

Responsibilities

  • Assess and process incoming claims based on policy conditions. Act as the hub between medical advisors, claimants, claimant HR departments, and others to ensure claims are handled completely and correctly.
  • Manage working-incapacity overviews of insured organizations (clients). Cultivate professional relationships with clients and third parties. Handle files to serve claimants and clients effectively.
  • Enter data about claims accurately and report to necessary parties (finance department, client managers, or clients).
  • Answer general questions about policy conditions via email and phone in multiple languages.
  • Skills and Knowledge

  • Bachelor’s degree or higher in a related field (finance, insurance, communication) or equivalent through experience.
  • Good with numbers and proficient in communication.
  • Fluent in English and at least one of Dutch, French or German.
  • Previous experience with non-medical claims (life or travel insurance) is a bonus.
  • Eager to learn and adaptable.
  • Customer centric and responsible. Results-oriented and analytical.
  • Able to work independently and as part of a team.
  • Good knowledge of the Office suite (Word, Excel, Outlook) or willingness to build on it as needed.
  • What We Offer

  • A diverse job in an international context with impressive clients.
  • A welcoming, diligent team and supportive people manager.
  • Wellbeing initiatives, flexible work hours, and home working opportunities.
  • An attractive salary and extra-legal benefits.
  • What we are looking for

    We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

    Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna today!

    About Cigna Healthcare : Cigna Healthcare, a division of The Cigna Group, advocates for better health through every stage of life. We guide customers through the health care system and empower them with information to make the best choices for improving health and vitality. Join us in driving growth and improving lives.

    Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

    If you require reasonable accommodation in completing the online application process, please email for support.

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    Representative Dutch • Pozuelo De Alarcón, Comunidad de Madrid, España

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