Spanish Speaking Service Desk Analyst

We are excited to present an opportunity for a Spanish Speaking Service Desk Analyst at Patrique Mercier Recruitment FR. In this essential role, you will provide outstanding support to our Spanish-speaking clients, addressing their technical challenges with professionalism and efficiency. Your goal will be to ensure a seamless user experience while handling a variety of IT service requests.

Responsibilities

• Act as the first point of contact for Spanish-speaking clients, managing support requests through multiple channels including phone, email, and chat.
• Diagnose and resolve technical issues related to software, hardware, and IT services promptly.
• Maintain accurate logs of support interactions, including issue details, resolutions, and follow-ups.
• Educate clients on product features and guide them through troubleshooting steps.
• Coordinate with other IT teams to escalate and resolve complex issues efficiently.
• Conduct follow-up calls and emails to ensure clients are satisfied with the services provided.
• Keep abreast of emerging technologies and products to deliver knowledgeable support.

Requirements

Benefits