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French Customer Support Associate - Remote in Spain
Neo HorizonMadrid, Comunidad de Madrid, EspañaHace 23 días
Descripción del trabajoFluent in French and proficient in English Strong customer service experience, ideally in technical support Understand IT topics such as signal path connectivity, wireless networking, and audiovisual systems Comfortable working in both Windows and Mac environments Strong communication skills, teamwork, flexibility, and composure under pressure Location : Remote within Spain or Hybrid in Barcelona Employment type : Full-time Seniority level : Entry level Job function : Other Industry : Technology, Information and Media Hours : 39 hours / week; weekday shifts between 09 : 00 and 20 : 00 Benefits : Comprehensive paid training before starting
Overview
French Customer Support Associate - Remote in Spain at Neo Horizon. We are seeking a proactive and tech-savvy professional to support users of premium audio products and applications. This role is remote within Spain or hybrid in Barcelona. You will respond to incoming inquiries, resolve technical incidents, and guide customers through platforms like Soundtouch and Bose Music. You will maintain expertise in user-specific applications, offer status updates, and ensure issues are resolved with clarity and care.
Responsibilities
- Respond to incoming inquiries from French-speaking users
- Resolve technical incidents and guide customers through platforms like Soundtouch and Bose Music
- Maintain expertise in user-specific applications and provide status updates
- Ensure issues are resolved with clarity and care
Qualifications
Details
Note : Referrals increase your chances of interviewing. If you don’t meet every requirement, we encourage you to apply as your experience may align with other roles in our network.
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Customer Support • Madrid, Comunidad de Madrid, España
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