Boutique hotel reception

Overview

Position in Humanities, Languages and Philological Sciences. The receptionist handles reservations, works with computers and manages reservation programs, greets guests at check-in and check-out, and allocates rooms to ensure efficient operations.

Responsibilities

• Make and manage reservations; work with computers and manage reservation programs; greet guests at check-in and check-out; allocate rooms; perform tasks efficiently.
• Manage complaints and problems; handle special requests; oversee basic accounting and payments control.
• Use several languages by phone, email or in person; multitask as a receptionist and assist in other areas of the hotel.
• Answer telephone calls; check in / check out; monitor bookings and availability; control prices and promotions; resolve problems; assist customers; manage online reputation on social media (Facebook, Instagram, WhatsApp, Twitter, TripAdvisor, Trivago, etc.).

Qualifications

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