Lead Solutions Engineer

Job Title Lead Solutions Engineer ( We are currently considering applicants located in Spain or Portugal only)

About the Company Our clients are a global customer experience organization with a century-long legacy of helping businesses build stronger connections with their customers. From highly tailored omnichannel marketing strategies that engage the right audience at key moments, to customer support solutions that turn challenges into opportunities and ensure people feel truly valued, to streamlined fulfillment and logistics that deliver products seamlessly—our mission is to eliminate friction and foster lasting relationships. With team members averaging a decade of service and client partnerships often lasting over 12 years, we’ve consistently supported our clients in navigating both B2C and B2B marketing environments.

Location and Work Model Location : Spain & Portugal | Remote

About the Role This role involves delivering technical solutions with consulting expertise in CRM platforms such as Salesforce, Zendesk, AI knowledge base systems, and AI chatbot platforms. The candidate will collaborate with clients, participate in sales pitches, and work closely with internal teams to deliver tailored, high-quality solutions.

Key Responsibilities Architect, design, and lead technical implementations of solutions across the contact center ecosystem, including AI knowledge bases, AI chatbots, and CRM integrations. Develop proof-of-concepts (POCs) to showcase solution capabilities and demonstrate value to clients. Work directly with clients to gather requirements, define technical solutions, and ensure successful delivery. Act as a liaison between technical and business stakeholders, translating business objectives into actionable technical solutions. Partner with the sales team during client presentations, providing technical expertise on contact center platforms and integrations. Assist with proposal creation and RFP responses, ensuring solutions meet client needs and are technically sound. Participate in pre-sales activities, offering technical insights and building confidence with potential clients. Ensure solutions are delivered according to quality standards and client expectations. Perform code and design reviews, providing feedback to maintain technical integrity and scalability. Identify and mitigate technical risks throughout the project lifecycle.

Preferred Qualifications AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer) or Azure certifications (e.g., Azure Solutions Architect Expert, Azure Developer Associate, Azure AI Engineer Associate, DevOps Engineer Expert), or relevant Salesforce / Zendesk certifications. Experience with AI-powered chatbot platforms, AI-powered knowledge base systems, and machine learning solutions in the contact center space. Knowledge of Agile development methodologies, DevSecOps practices, and CI / CD pipelines.

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