Cybersecurity and Managed Services Consultant

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers—amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility—our people are energized problem solvers who take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us!

Job Description

As a Customer Success Cybersecurity and Managed Services Consultant, you will support the Customer Success Management (CSM) community and our customers in specific areas of technical expertise. You will be the offering expert for the CS community, ensuring customers follow appropriate technical steps to drive successful adoption and expansion of Rockwell Automation Cybersecurity & Network solutions and services, thereby growing overall Annual Recurring Revenue. You will collaborate with Rockwell Automation and Partner business units to drive continuous improvement and customer journeys for our offerings.

In this role, with a flexible location within the EU, you will report to the Software Customer Success Leader.

Your Responsibilities :

• Security – Cybersecurity best practices; Knowledge of IACS security standards; Understanding of industry-related standards.
• Networks – Ethernet network design best practices, bridging IT / OT; Knowledge of CPWE best practices; ability to communicate effectively with IT and OT teams; Focus on expanding RA and Partner networking-related services.
• Analyze customer adoption data to derive business value metrics.
• Identify expansion potential for additional products and services to help customers achieve desired outcomes.
• Participate in formal and informal training to develop technical skills continuously.
• Translate competitive solutions into RA solutions that meet or exceed customer expectations.
• Collaborate with peers to define sales and delivery handoff processes.
• Work with Customer Success Managers and