Renewals Manager

Overview

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

Elastic has launched a dynamic new hub in the modern and vibrant city of Barcelona!

As we experience significant growth in our client base, we are strategically positioning ourselves in the heart of EMEA with the creation of a dedicated Elastic Renewals Sales team based out of this thriving metropolis. This development marks a pivotal moment for professionals seeking to join a cutting edge technology company, at a time when our regional footprint is expanding rapidly!

What You Will Be Doing

• Spearhead and refine renewals best practices to serve customers effectively and ensure ongoing partnership with Elastic.
• Engage directly with Elastic's client base in your assigned territory, maintaining and growing client relationships.
• Collaborate with departments including Customer Engineering, Sales, Legal, and Cloud to optimize the customer lifecycle.
• Deliver a consistent and seamless customer experience that reflects the high standards of the Elastic brand.
• Contribute to Elastic's growth by actively responding to employee feedback and innovation.
• Provide a seamless customer journey and identify opportunities to maximise customer experience while optimizing contract renewals.
• Increase customer retention using effective telephone, video, and email sales strategies while reducing churn and shrinkage.

What You Bring Along

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Elastic is the type of company where you can balance great work with great life. Your age is only a number. We need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ, we believe taking care of our people is the right thing to do.

Equal Opportunity, Accessibility, and Rights

Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by law.

We welcome individuals with disabilities and strive to create an accessible experience for all. To request an accommodation during the application or recruiting process, please email candidate_accessibility at elastic.co. We will reply within 24 business hours of submission.

Applicants have rights under federal employment laws. For more information, see the related posters : Family and Medical Leave Act (FMLA); Pay Transparency Nondiscrimination Provision; Employee Polygraph Protection Act (EPPA); and Know Your Rights poster. Please see here for our Privacy Statement.

Elastic develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals located in or nationals of certain sanctioned countries and regions. If you are located in or a national of one of the listed areas, an export license may be required as a condition of employment. National origin or nationality does not affect eligibility for employment with Elastic.

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