Partner Success Manager

At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!

We are looking for a resourceful Partner Success Manager to join our Partner Success team in Madrid.

In this position, you will be focused on improving our customer’s experience through supporting, developing and expanding our partner’s skills and expertise. Do you enjoy knowing that your work has significantly improved your partner and ultimately our client’s life? Do you have the personality, the systematic approach, and the skills to align internal, external and partner organizations through the entire customer journey? If so, keep reading!

Your Impact

As a Partner Success Manager, you are primarily responsible for the successful onboarding, enablement and management of partner resources to be able to deploy, drive customer adoption and ongoing health of our customers and their Board solutions. Acting as a key contact for partners, you will work alongside our Customer Success Managers and Professional Services team to ensure that our partners have the skills and competency to support our customers during their customer lifecycle and adoption to ensure together, Board is delivering high ROI. As the primary partner contact for any platform challenges, you will handle partner escalations and ensure partner satisfaction.

Strategic objectives

Handle a portfolio of partners with a key aim to maximize the partner’s skills and competency on the Board platform.

Grow the partner’s Board platform and PRIME implementation competency and overall resource pool, at a named resource-level.

Be the primary Board partner’s point of contact during the relationship.

Work as part of an