Key Account Manager

Job description : Generic duties :

Build and maintain effective long-term business relationships and sales base with current and assigned customers with good program management,

• Key contact window with Worldwide customers : maintain timely, effective, professional contact with customers at all times :
• Develop quality strategies and policies, tailor-made processes to meet the customer expectations.
• Conduct regular meetings with customers to understand their needs and link them to the company’s service strategies.
• Identify and develop opportunities for your team to up-sell and provide complete solutions to assigned clients, lead the development, implementation and follow up of new services or procedures.
• Be instrumental in converting clients by supporting the sales team
• Help in taking customer enquiries, prepare information they may require and solving any issues they may face in an effective, courteous and timely manner, monitor and improve customer satisfaction where necessary,
• Coordinate and communicate effectively with all operation and technical teams to fulfill customer’s requests and expectations and to enhance customer satisfaction, not only with customers but as well with their suppliers.
• Manage operations at a customer level service, such as :
• Communicate and train (when needed) suppliers and factories regarding the inspection process and the booking format.
• Manage timely quotation and production planning, make sure approved samples are in the factory before the inspection takes place.
• Make sure the technical files are coherent and correct before inspection takes place.
• Report review before sending to customer.
• Manage internal communication with different CS in aboard offices to solve any challenges found.
• Maintain close communication with local inspector’s team to fulfill good results,
• Control and monitor payments from suppliers and customers to ensure lack of outstanding invoices.

Education and experience requirements :